Delivery & Returns

Delivery

At Firecrest Coffee, we're committed to getting your favourite brews to you as quickly as possible. We process all orders within 1-2 business days after you receive your order confirmation email, excluding weekends and holidays. To make your coffee journey even sweeter, we offer free shipping on all orders over £25. For all orders below £25 shipping will be charged at £3.40. Currently, we're focusing on delighting our UK customers, so international shipping isn't available at this time.

Returns

We want you to be completely satisfied with your Firecrest coffee purchase. If for any reason you're not, we've made our returns process as smooth as our coffee. You have 14 days from receiving your order to let us know if you wish to return an item. Once you've notified us, we give you another 14 days to send it back to us. To be eligible for a refund, items must be unused and in their original condition. We'll refund the full order amount, minus the original shipping costs. Please note that return shipping costs are the responsibility of the customer.

At Firecrest, we believe in keeping things simple - just like our passion for great coffee. If you have any questions about delivery or returns, our customer service team is always here to help, ready to assist you with the same care we put into roasting our beans.

OUR GUARANTEE:
We stand behind every bean we roast. If you're not completely satisfied with your Firecrest coffee, we'll make it right - that's our promise, from our family to yours. Enjoy the taste of Scotland's coast, sustainably roasted and guaranteed to delight.